Support

How do I cancel my subscription?

Subscriptions are billed and cancelled through the store, not by us. On iPhone or iPad: open the Settings app, tap your name, then Subscriptions. On Android: open Google Play, then Payments & subscriptions.

Inside the app you can also open the Settings tab and tap Manage Subscription. Cancelling stops the next renewal — you keep full access until the end of the period you already paid for.

• Manage Apple subscriptions →
• Manage Google Play subscriptions →

I subscribed, but the app still shows a daily limit

Open the Settings tab and tap Restore Purchases, and make sure you are signed in with the same Apple ID or Google account that paid. If the limit is still there after that, email us the date of the purchase and the account it was made from, and we will sort it out.

Can I get a refund?

Refunds are handled by Apple and Google, not by us — we cannot issue them ourselves. Use Apple's Report a Problem page or the Google Play refund form. If the store asks for confirmation from the developer, write to us and we will send it.

• Apple: Report a Problem →
• Google Play: request a refund →

What can I do for free?

Every scenario, every language and every feature is open on the free plan. What is limited is volume: 5 messages a day, shared between roleplay conversations and the AI teacher, and up to 20 saved words per language. The daily count resets every day.

A subscription removes both limits.

The microphone does not work

Check that the app is allowed to use the microphone: on iOS in Settings → EasyLinguisy → Microphone, on Android in App info → Permissions → Microphone. Then check that the phone is not muted and the volume is up.

Voice conversations are streamed in real time, so a weak or unstable connection can cut them short. If it still fails, try text input in the same conversation and tell us what happened.

I cannot sign in, or the email code never arrives

You can sign in with Apple, with Google, or with a one-time code sent to your email address. If the code does not arrive, check the spam folder and request a new one — codes expire after a few minutes.

If you used Sign in with Apple and chose Hide My Email, our messages go to Apple's relay address, so that address has to be able to receive mail.

How do I change the language I am learning, or my level?

Open the Settings tab. Under My Languages you can switch between the languages you added, add another one, or remove one you no longer need, and set the level for each. The same screen holds your native language, the app interface language and the speaking speed of the AI voice.

How do I delete my account and my data?

Open the Settings tab and choose Delete Account, or use the web form below. We send a confirmation link by email; once you confirm, the account and the data attached to it are deleted permanently and cannot be restored.

• Delete your account →

I found a bug, or I want to suggest a feature

Both are welcome. Use Settings → Feedback in the app, or email us. If it is a bug, the details listed above make it much faster to fix.